Delivery Information

Shipping

We aim to ship products within 48 hours of the order being placed and payment being processed. We offer 2 or 3 shipping options:

  • Royal Mail - really only cost effective with parcels under 2 kg
  • FedEx - currently we can offer one price shipping throughout the UK (excluding highlands and Islands) up to 25 kg for £6.85 inc. VAT

Some of these options may not be available for certain destinations and consequently will not be shown. You simply have to select from one of the available options. Where you have specific requirements please contact us and we will do our best to help you. For example you may have an account with one of the courier companies and be able to get better rates than us - in that case we can arrange delivery ex.works i.e. for you to arrange collection.

Royal Mail offers £20 insurance cover on 'Standard' parcels and £50 on 'Signed' parcels. With FedEx parcels are not routinely insured.

If, at any stage, the shipping options shown don't seem to offer shipping to suit your needs please email us and we can make alternative arrangements.


Q: Where are you based and can I visit your shop?

A: We are based in Swindon. You are welcome to visit but we ask that you contact us to make arrangements.


What is your postal address?

Trehalose.co.uk 19 Green Valley Avenue, Swindon, SN25 1HZ


For further information you can e mail us or phone us on +44 (0)1793337834